Discover Frequently Asked Questions from Our Support
We’ve compiled answers to the questions we get asked most often to help you understand our services, logistics solutions, and how we make shipping easier and safer for our clients.
Absolutely. At Logistex, we understand that timing is crucial for business operations. When placing an order, you can specify your preferred delivery date. Our team will coordinate with our transport partners to ensure your shipment arrives exactly when you need it. In case of any adjustments, we proactively communicate with you to provide alternative options without compromising the delivery schedule.
Security is our top priority. For sensitive goods or confidential documents, we offer specialized handling procedures including tamper-proof packaging, tracking services, and secure transfer protocols. Every shipment is monitored at every stage, and our team ensures compliance with safety and privacy standards to protect your items from loss, damage, or unauthorized access.
Once your shipment is processed, you will receive a unique tracking ID. You can use this ID on our website or mobile app to view real-time updates, including transit location, estimated delivery time, and any status changes. Our system ensures complete transparency so you can plan accordingly and stay informed every step of the way.
We offer a wide range of secure payment options to suit our customers’ needs. This includes credit/debit cards, online bank transfers, mobile payments, and corporate invoicing. Each payment is processed with high-level encryption to ensure your financial information remains safe and confidential.
Our integrated tracking system allows you to monitor your shipment in real-time from pickup to delivery. You’ll receive notifications at every stage of transit, and our customer support team is always available to answer questions or provide additional updates. This ensures peace of mind and efficient planning for your business or personal needs.
We offer flexible logistics solutions tailored to your specific needs, including standard freight, express delivery, temperature-controlled transport, and customized corporate shipping plans. Whether you’re shipping internationally or domestically, our experts work with you to select the most efficient, cost-effective, and reliable solution for your business.